Shipping policy

Shipping Policy

Production & Shipping Timeline

Production Time:

  • AI art generation and approval: Instant to 24 hours

  • Print production: 2-5 business days (most orders fulfilled within this timeframe)

  • Framing (if selected): Included in production time

  • Total Production: 2-5 business days before shipping

Important: Production time does not include shipping time. Orders in "Waiting for fulfillment" status are still within the production timeframe.

Shipping Time:

After production is complete, shipping times vary by location:

United States: 3-4 business days
 Canada: 3-8 business days
 United Kingdom: 4-8 business days
 Europe: 5-12 business days
 Australia: 6-12 business days
 New Zealand: 7-14 business days
 Other Countries: 5-18 business days (varies by location)

Estimated Delivery Time = Production Time (2-5 days) + Shipping Time

Current Promotion

FREE SHIPPING to select regions, including the United States, Canada, United Kingdom, European Union and Australia.

Shipping Methods & Packaging

We partner with trusted carriers to ensure safe delivery:

  • USA: USPS, FedEx, or UPS

  • International: National postal services and international couriers based on best available service

  • Packaging: Securely packaged with protective materials and corner protection

  • Tracking: Provided for all shipments via email once shipped

Shipping Costs

Shipping rates are calculated at checkout based on:

  • Destination country

  • Package size and weight (determined by artwork size and framing)

  • Current promotional discounts

Order Tracking

Once your order ships:

  1. You'll receive a shipping confirmation email

  2. Email includes tracking number and carrier information

  3. Track your package directly through the carrier's website

  4. Estimated delivery date provided (note: this is an estimate, not a guarantee)

Delivery Information

  • Signature: Not typically required for standard shipments

  • Address Accuracy: Please ensure your shipping address is complete and accurate. We cannot change addresses once an order has shipped

  • P.O. Boxes: May be accepted for smaller items; larger framed pieces may require physical addresses

  • Business Addresses: Accepted; please include company name

International Orders & Customs

Customs & Duties:

  • Customs forms completed accurately for all international shipments

  • Import duties, taxes, and customs fees are the customer's responsibility

  • These fees are not included in your order total and vary by country

  • Items are declared at actual purchase price for customs

  • Contact your local customs office for information about potential fees

Delivery Tips for International Orders:

  • Include your phone number at checkout to help ensure smooth delivery

  • Be aware that customs clearance can add time to delivery

Delayed or Lost Shipments

If Your Order Is Delayed:

  1. Check tracking information for latest updates

  2. Allow 5 additional business days beyond the estimated delivery date

  3. Contact the carrier directly for specific location details

  4. Contact us at help@wallart.ai if delay exceeds estimated delivery by 5+ business days

If Your Order Is Lost:

  • Report missing packages within 30 days of the estimated delivery date

  • Carriers typically require 15 business days (domestic) or 30 days (international) to declare a package officially lost

  • Once confirmed lost, we'll send a free replacement or issue a full refund

  • No cost to you for carrier-lost packages

Before Contacting Us:

  • Check your shipping confirmation email for any address errors

  • Ask your local post office if they're holding your package

  • Check with neighbors in case the courier left it with them

  • Look for any delivery notes in your tracking information

Damaged Shipments

If your package arrives damaged:

  1. Photograph the package exterior before opening

  2. Photograph the damaged artwork

  3. Keep all packaging materials

  4. Contact us within 30 days at help@wallart.ai

  5. We'll review your claim and send a free replacement or refund

Undeliverable or Returned Packages

If a package is returned to us as undeliverable:

  • We'll contact you to verify the correct shipping address

  • If the address error was on our part, we'll reship at no cost

  • If the address provided was incorrect, reshipment will require payment of shipping costs

  • Refunds may be available minus production costs

Address Changes

  • Contact us immediately at help@wallart.ai if you need to change your shipping address

  • Address changes are only possible before production is complete

  • We cannot change the address once an order has shipped

Multiple Items

  • Multiple items in one order typically ship together

  • Large size differences or fulfillment locations may require separate shipments

  • You'll receive tracking for each shipment

Ready to Hang

All artwork ships with:

  • Mounting hardware included

  • Installation instructions

  • Canvas prints: Pre-installed hanging wire or sawtooth hangers

  • Framed prints: D-rings or hanging wire pre-installed

Shipping Restrictions

We currently do not ship to:

  • Military APO/FPO addresses (we're working to enable this)

  • Certain territories with import restrictions on artwork